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                                    Leadership Development

Conflict Resolution
Description:You avoid it or ignore it.  You try to smooth it over without really addressing the issue. You also try the “win-lose confrontation” approach where power is used at the expense of the other person’s feelings. Yet, you are still unable to resolve conflict.  As part of any dynamic business organization, conflict arises because people care and want to do their job well.  Conflict is beneficial when the focus is on finding the best solution. It becomes destructive when the focus is on people and “winning”. 

This course will introduce you to elements that exist during conflict, help you identify the cues that trigger emotional reactions so you can better manage them, and build on communication strategies that will allow you to more effectively work through conflict resulting in stronger working relationships and encouraging creative solutions.

Delegation
Description: Delegation is a skill most leaders have heard of, but few have successfully embraced. Delegation is not a method for “passing off” tasks that are simple, tedious, or easy. Instead, delegation is a tool that can provide motivation and allow you to use the full potential of your associates. As a result the leader, associate, and organization will benefit. This course will discuss the importance of delegation and provide with you with a process to answer the question — “How do I delegate?”

Successful Meetings: Making Meetings Count
Description: Meetings are inevitable in the workplace. People usually dread the thought of attending yet another meeting. Most meetings drag on, and often, not much gets accomplished. The trick, then, is to plan and lead a successful meeting so that people don't grumble, and you achieve your meeting objectives.



                                            Supervisor Series

Effective Interviewing and Hiring
Description: Hiring qualified employees is crucial to a company’s success. This means hiring the best qualified person with excellent work habits and a great attitude. But, that is not easy to accomplish. There are several critical steps in the hiring and interviewing process, beginning with developing a job description. Then, the position needs to be advertised in some way. The next step is to compile the list of applicants and conduct the preliminary screening by reviewing the application or resume´. Once these steps are completed, the interview can be conducted. The final step of the process involves making the offer.

Leadership Skills for First-Time Supervisors
Description: The Leadership Skills for First-Time Supervisors program overviews the transition from being an associate to becoming a leader. It discusses the three paradigm shifts a new leader needs to make in terms of value, time, and skills. The program also introduces participants to two critical skills new supervisors must develop to be effective in their new role:

• Effective use of time to ensure time is spent with associates while balancing the competing demands placed on them. and
• The ability to develop others to ensure the successful obtainment of business goals.

Performance Management
Description: The performance appraisals program provides an overview for using performance appraisals as a tool in performance management. Performance management is a process that allows a leader and an associate the opportunity to manage the performance of the associate. Performance management includes:

• Initial exchange of expectations,
• Ongoing performance feedback,
• Semi-annual reviews, and
• Performance appraisals.

Talent Network Group
Workforce Biz
20720 Watertown Road
Suite 105
Waukesha, WI 53186
262-798-5600